Shipping policy

ORDERS WILL BE SHIPPED WITHIN 1-2 WEEKS. TRACKING NUMBERS ARE ONLY GIVEN FOR INTERNATIONAL ORDERS AND CANADIAN ORDERS THAT HAVE SELECTED THE TRACKED PARCEL OPTION (THERE ARE NO TRACKING NUMBERS FOR UNTRACKED LETTERMAIL).

SHOP VELANIDI IS NOT RESPONSIBLE FOR ANY CUSTOMS/IMPORT/ADDITIONAL FEES FOR YOUR PACKAGE.

PLEASE ALLOW UP TO 31 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. INTERNATIONAL ORDERS MAY TAKE LONGER. YOUR PATIENCE IS TRULY APPRECIATED!!

IF YOUR ORDER DOES NOT ARRIVE WITHIN THIS TIME FRAME, PLEASE SEND ME AN EMAIL WITH YOUR ORDER NUMBER.

IF THE PACKAGE IS LOST, YOU MUST FILE A LOST PACKAGE CLAIM WITH THE DELIVERY COMPANY (UPS, USPS, CANADA POST, ETC). UNFORTUNATELY, THE PACKAGE IS OUT OF MY HANDS ONCE IT IS SHIPPED. KEEP ME IN TOUCH WITH THE PROGRESS OF THE INVESTIGATION AND WE CAN DETERMINE THE BEST OUTCOME FOR BOTH OF US!

IF YOUR ORDER IS RETURNED TO ME DUE TO A *CUSTOMER ERROR* WHEN INPUTTING THE SHIPPING ADDRESS, YOU CAN EITHER BE REFUNDED 50% OF THE PRICE OF THE ITEM, OR YOU CAN PAY SHIPPING AGAIN TO HAVE IT RETURNED AND RESENT.

***PLEASE DOUBLE CHECK YOUR ADDRESSES UPON SUBMITTING YOUR ORDER, AND SEND ME AN EMAIL ASAP WITH ANY CHANGES!!***

CURRENTLY SHIPPING TO:

Canada, USA, Australia, France, Italy, Netherlands, New Zealand, Singapore, Germany, Mexico, Finland, Philippines, Portugal, Greece, Norway, Uruguay, Sweden, Switzerland, South Korea.