FAQs&SHOP POLICIES

HOW LONG DO I HAVE TO WAIT FOR MY ORDER TO ARRIVE?

Orders are typically packed and shipped out between 1-2 weeks after the order is placed. After the package is at the post office, it can take up to 31 days to arrive to you (usually much less, unless there are delays)

HOW DO I TAKE CARE OF MY EARRINGS/BAG CHARMS??

With every earring order, i will include a care card that will help you take care of your new friends! The mesh material is inherently meant to be ripped into, BUT with proper care you can help reduce the risk of breaking your produce bag goodies! But with all wearable accessories, normal wear and tear is inevitable.

Here's some of the tips included:

    • store in a dry place free of sharp objects to avoid scratches
    • avoid dropping, banging, snagging, and pulling earrings/bag cgarns
    • be gentle when putting on and removing earrings (ie. don't yank off stud earrings, gently wiggle!)
    • keep oils, perfume, and excess water away
    • FOR BAG CHARMS: Be mindful of your bag/purse while wearing. Consider only using it on purses you are more careful with, instead of during daily use. Avoid snagging in zippers. Gently pick out fluff that may get caught in the top seam with your fingers (it will come out!)

MY BAG CHARM BROKE! WHAT CAN I DO?

Oh no!! If your bag charm rips/breaks off within the first 30 days of receiving your order due to a manufacturing error (ie. jump rings were not closed properly, sewn seam comes undone, keychain clasp breaks), please email hello@shopvelanidi.ca with PHOTOS of the break. If we declare the cause was manufacturing error, we will provide a replacement.

This warranty does NOT include normal wear and tear, or use that we deem as risky (ie. being rough with your bag charm/purse, not following care card instructions). Like all wearable products, normal wear and tear is inevitable, and due to the nature of handmade goods AND our recycled materials, extra caution and care is necessary.

If you would like a repair to your bag charm AFTER the first 30 days, or if damage was caused due to wear and tear, you may pay a fee along with the initial shipping cost to me. I will cover the shipping cost to return to you. Each situation resolution is up to Shop Velanidi's discretion.

TO DIY REPAIR: If you are crafty, you can sew the hole in your mesh shut with some thread. You may also be able to super glue the torn mesh to the clay produce to prevent it from growing. Once your bag charm starts to show some wear and tear in the mesh, I highly recommend limiting its use! You can hang it on your car mirror, on the wall, use as an ornament, etc.

WHAT ARE YOUR PRODUCTS MADE OF??

We use high quality polymer clay (mainly sculpey souffle/premo, or fimo soft). it is durable and super lightweight! if you want advice and tips on getting started with clay, i recommend looking up youtube tutorials or checking out clay blogs (thats where i got all my info from in the beginning!)

All earring findings are high quality stainless steel findings, and we also have a 925 sterling silver hardware upgrade available. 

HOW CAN I SEND YOU MESH FOR THE PRODUCE BAG EARRINGS/BAG CHARMS??

Many customers have offered to send mesh to be used for the earrings, which i truly appreciate! IF YOU'D LIKE TO SEND SOME RECYCLED MESH, PLEASE SEND ME A HIGH QUALITY PHOTO OF IT ON INSTAGRAM @SHOPVELANIDI OR EMAIL HELLO@SHOPVELANIDI.CA SO I CAN CONFIRM IT IS THE CORRECT KIND!

       HOW HEAVY ARE YOUR EARRINGS??

      Polymer clay is ULTRA lightweight, so most of our earrings feel practically weightless!! Check the product descriptions just in case, as we always state if something is super light or slightly heavier.

      WHAT IF I DONT HAVE MY EARS PIERCED / HAVE STRETCHED EARS / HAVE SUPER SENSITIVE EARS?

      We are willing to accommodate all of your ear needs! We offer clip ons, and earring styles at no extra charge (the earrings styles available are: fish hook, huggie hoops, and clip ons). Just email hello@shopvelanidi.ca with your order # and request. ***The accommodation capabilities depends on the style of the earring. For example, only dangle style earrings can have their earring style changed)

      I'VE BEEN TRYING TO GET YOUR EARRINGS FOR AGES, BUT THEY SELL OUT!! HOW CAN I GET A PAIR?!

      We totally understand how frustrating this may be for those just trying to shop, and having to race against the clock to checkout on time!! We are a very small team, and can only make a limited stock for each drop. There are some tips I can offer to give you the best chance of checking out on time!!

      1. We suggest you make a SHOPPAY account to have all of your checkout/payment details ready. This is NOT required, just a suggestion to amen checkout quicker! Make sure we accept your payment type! A list can be found at the bottom of our website.

        2. Make sure you arrive ON TIME! By joining our FREE PATREON you will be able to shop early access. Make sure your time zone is accurate to your own. 

        3. You may place separate orders to ensure you checkout with the item you want the most. EMAIL hello@shopvelanidi.ca to BUNDLE orders after checkout, and refund extra shipping costs.

        4. EMAIL me afterwards with any hardware changes, edits to your address, etc. instead of leaving a buyers note. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS AFTER PLACING YOUR ORDER!!