FREQUENTLY ASKED QUESTIONS

I'VE BEEN TRYING TO GET YOUR EARRINGS FOR AGES, BUT THEY SELL OUT!! HOW CAN I GET A PAIR?!

• i totally understand how frustrating this may be for those just trying to shop, and having to race against the clock to checkout on time!! i am one person making these items, and i only have a limited stock for each drop. there are some tips i can offer to give you the best chance of checking out on time!!

1. Create a ShopPay account with all your shipping and payment details.
2. Arrive on the shop a little early!! I send email reminders 5 minutes before the drop time.
3. Checkout with items separately to ensure you get the one you want, and email me to bundle your orders afterwards.
4. Email me AFTER placing your order with any adjustments or requests to save time during checkout.

HOW LONG DO I HAVE TO WAIT FOR MY ORDER TO ARRIVE?

• orders are typically packed and shipped out between 1-2 weeks after the order is placed. after the package is at the post office, it can take up to 31 days to arrive to you (usually much less, unless there are delays)

WHAT ARE YOUR EARRINGS MADE OF??

• i use high quality polymer clay (mainly sculpey souffle/premo, or fimo soft). it is durable and super lightweight! if you want advice and tips on getting started with clay, i recommend looking up youtube tutorials or checking out clay blogs (thats where i got all my info from in the beginning!)
• all of my earring findings are nickel free and hypoallergenic. most now use high quality stainless steel findings, and i also have a 925 sterling silver hardware upgrade available. 

WHAT ARE THE PRODUCE BAG EARRINGS MADE OF??

• our produce bag earrings use polymer clay for the fruits/other foods, which are given shape, texture, and sometime colour by hand!
• the mesh used for the bags are recycled mesh, commonly from grocery stores!! the bags are cut and stitched by hand to create the bags. they are finished with super glue at the top and bottom joints for extra security, so you won't be losing your produce anytime soon!!
• many customers have offered to send mesh to be used for the earrings, which i truly appreciate! IF YOU'D LIKE TO SEND SOME RECYCLED MESH, PLEASE SEND ME A HIGH QUALITY PHOTO OF IT ON INSTAGRAM @SHOPVELANIDI OR EMAIL HELLO@SHOPVELANIDI.CA SO I CAN CONFIRM IT IS THE CORRECT KIND!

HOW DO I TAKE CARE OF MY CLAY EARRINGS??

• with every earring order, i will include an earring care card that will help you take care of your new friends! here's some of the tips included:
• keep oils, perfume, and excess water away
• store in a dry place free of sharp objects to avoid scratches
• avoid dropping, banging, and pulling earrings
• be gentle when putting on and removing earrings (ie. don't yank off stud earrings, gently wiggle!)
• fashion jewelry tends to tarnish over time with constant wear. it doesn't affect the integrity of the jewelry, but may not be as bright and sparkling as it once was! following these care instructions will help prolong the appearance of your earrings (especially storing it in a dry, cool place and keeping it away from moisture)

 HOW HEAVY ARE YOUR EARRINGS??

• polymer clay is ULTRA lightweight, so most of my earrings feel practically weightless!! check the product descriptions just in case, as i always state if something is super light or slightly heavier.

WHAT IF I DONT HAVE MY EARS PIERCED / HAVE STRETCHED EARS / HAVE SUPER SENSITIVE EARS?

• i am willing to accommodate all of your ear needs! i offer clip ons, and different gold or silver plated styles at no extra charge (the earrings styles available are: fish hook, bead post, huggie hoops, and clip ons). just shoot me a message or leave a note when purchasing! (the accommodation capabilities depends on the style of the earring. for example, only dangle style earrings can have their earring style changed)
• SOLID STERLING SILVER fish hooks and GOLD PLATED STAINLESS STEEL earring styles are an additional charge. you must ADD the items to your cart!